100% Reliable Service to Help You Get on Cloud with Ease

Perfectly designed VIP membership service system, providing a variety of service support and service guarantee for global users
Allow users to enjoy after-sales service, and make cloud deployment easier and more convenient

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100 Times Outage CompensationCrown Star Cloud promises that if the product will not work properly and it is caused by Crown Star Cloud failure, we will provide 100 times of the time limit for compensation

Type of Compensation

  • Compensation for Outages

    Cloud server, cloud virtual host, and server hosting are completely inaccessible and cannot be used normally due to Crown Star Cloud failure.

  • No Compensation for Non-faulty Cases

    The user cannot access the cloud product due to false operation or being attacked, or the IP is blocked.

  • No Compensation for Carrier Failure

    Packet loss or delay caused by carriers or damage caused by force majeure and accidents is not covered by compensation.

5 Days RefundCrown Star Cloud guarantees unconditional refund within 5 days, and we are committed to creating a better server experience environment for you. Buy Crown Star Cloud server, we guarantee 5 days unconditional full refund


Refund FAQ

Refund Rule

Refund Rule

1. You can apply for a refund within 5 days after purchase;

2. Cloud server user is limited to a maximum of 1 refund and 1 unit per user, each user's cloud virtual host is limited to a maximum of 1 refund and 1 unit;

3. Failure to sign a contract and apply for an invoice;

4. Some active products do not support 5 days refund (for details, please see the rules of the event).

Refund Process

Refund Process

User Center Submits Refund Request > System Review Pass > Money is refunded to your Crown Star Cloud account and you can go check your account directly at the User Center.

Can I request a refund for renewal or upgrade order?

Can I request a refund for renewal or upgrade order?

Renewal and upgrade orders are sub-orders, you can't apply for a refund; if the main purchase order meets the refund rule within 5 days, you can apply for a refund;

7*24 Multi-level Customer ServiceA professional after-sales tech team will provide you with 365*7*24 technical service. If you encounter any problems during your use of Crown Star Cloud products, you can submit the work order in time or consult online.

  • Pre-sale Service

    The pre-sales consulting team will be happy to provide you with cloud product consulting, solutions and other services.

  • Sale Service

    one-to-one to provide full-scale architectural service and solutions

  • After Sales Service

    Professional technical support is 7*24 online, who guarantees your using experience of no worries.